Last Updated: 5/1/2020
At Colonial, the health and safety of our customers and employees is our highest priority. In light of growing concern regarding the coronavirus, also known as COVID-19, Colonial is taking extra precautions to ensure the well-being of our customers and employees. Rest assured, all Banking, Home Loan and Insurance operations of Colonial and its companies will remain operational. We will continue to follow guidance from the CDC and local agencies, and we remain focused on meeting the needs of our customers while reducing the risk to our employees.
For the latest consumer news and information, we suggest reviewing the following resources:
Although our Banking Centers and Home Loan Offices are currently open, we encourage customers to utilize Colonial’s Online Banking and Mortgage Services and limit visits to physical locations.
- To view your personal or business banking account, please visit GoColonial.com.
- To make a mortgage payment or view mortgage account details, or to send a secure message to our Customer Relations team, please visit ServiceHomeLoan.com.
- To make a payment by phone or to speak with a Customer Relations representative, please call 800-937-6002 between 8 a.m. and 5 p.m. CDT. You may also use our automated voice response system to obtain loan information and make payments. *Please note that we may be experiencing high call volumes at this time, and services may be delayed.
- To contact our Loan Counseling Department, please call 800-937-6303 between the hours of 8 a.m. and 5 p.m. CDT.
We realize there is uncertainty related to the spread of the Coronavirus and that some of you may face financial challenges. If COVID-19 has impacted your ability to make your mortgage payment, we’re here to help. Please call us at 800-937-6303 or 800-937-6002 or you can send a secure message through our website at www.servicehomeloan.com and one of our dedicated specialists will assist you.
We encourage you to monitor Colonial’s Social Media Accounts for updates (Facebook
). Please note that our Social Media team does not have access to your personal account information; therefore, you must contact Customer Relations for account details.
Founded in 1952, we have weathered numerous storms throughout our 68 years. During this challenging time, we remain available to you. We will do our best to ensure that all of your Banking, Home Loan and Insurance needs remain uninterrupted, with the same level of security and award-winning customer service you have come to expect from Colonial.
CARES Act Mortgage Forbearance: What You Need to Know— consumerfinance.gov