Privacy Policy


The trust of our customers is Colonial Life Insurance Company of Texas' most valuable asset. Colonial Life safeguards that trust by keeping nonpublic personal information about customers in a secure environment and using that information in accordance with this privacy policy.

This privacy policy includes examples of the types of nonpublic personal information we collect and the kinds of companies with whom we share such information. These examples are illustrative and should not be considered a complete inventory of our information collection, use and sharing practices. In addition, you may have other privacy protections under some state laws. We will comply with applicable state laws regarding information about you. For example, certain state laws may restrict the types of information we may disclose about you or require us to provide you with additional notices.

​Please note that this privacy policy will not apply to your relationships with other financial service providers, such as banks, credit card issuers, finance companies and independent insurance agents that are not a part of Colonial Life affiliated companies listed at the end of the privacy policy. Their privacy policies will govern how they collect, use and disclose personal information that you allow them to access.


Below is Colonial Life's privacy pledge to our customers:


Information we May Collect

​Colonial Life may collect nonpublic personal information about you from the following sources:

  • Information we receive from you (or is provided to us on your behalf) on applications and other forms, such as your name, address, telephone number, employer and income.

  • Information about your transactions with affiliates of Colonial Life or other non-affiliated parties, such as your name, address, telephone number, age, insurance coverage, transaction history, claims history, premiums, mortgage loan number and terms.

  • Information from consumer reporting agencies, public records and data collection agencies.

  • Information you provide to us on applications or from healthcare providers, such as doctors and hospitals, to determine your past or present health condition. Health information will be collected as we deem appropriate to determine eligibility for coverage, to process claims, to prevent fraud, and as authorized by you, or as otherwise permitted or required by law.

  • As required by the USA Patriot Act, we also collect information and take actions necessary to verify your identification.


Information we May Disclose and to Whom we May Disclose Information

The nonpublic personal information Colonial Life may collect as described above may be disclosed in order to deliver products and services to you, provide customer service or administer your account.

Disclosures permitted by law

  • ​​Colonial Life may disclose all of the nonpublic personal information described above, as permitted by law. For example, we may use affiliated and non-affiliated parties to perform services for us, such as providing customer assistance, handling claims, protecting against fraud and maintaining software for us. We also may disclose information in response to requests from law enforcement agencies or state insurance authorities.

​Disclosures for joint marketing and servicing

  • ​In addition, we may disclose all of the nonpublic personal information we collect as described above, with the exception of health information, to companies that perform marketing services on our behalf (for example, financial service providers, such as banks, and credit card issuers; non-financial companies, such as direct marketers and mail houses; and others, such as membership organizations) or to other financial institutions, such as banks and credit card issuers, with whom we have joint marketing agreements. We also may share such information among the affiliates of Colonial Life to perform marketing services on our behalf or to offer you other Colonial Life products and services that we think may be of interest to you.


Information Regarding Former Customers

Colonial Life does not disclose nonpublic personal information about former customers or customers with inactive accounts, except in accordance with this Privacy Policy.


Our Security Procedures

Colonial Life restricts access to nonpublic personal information about you to those employees whom we determine have a legitimate business purpose to access such information in connection with the provision of products or services to you. We employ security techniques designed to protect our customer data. We provide training and communications programs designed to educate employees about the meaning and requirements of our strict standards for data security and confidentiality.


Changes to this Privacy Policy

We reserve the right to modify or supplement this privacy policy at any time. If we make material changes, we will provide current customers with a revised notice that describes our new practices.


Colonial Life's Affiliates

Colonial Life is affiliated through common ownership with Colonial, Colonial National Mortgage, CLICOT Agency, Colonial Lloyds, Colonial Mortgage Insurance Company and DuBose & Associates, Inc. who value their relationship with you and appreciate the opportunity to bring you first class products and services.


Website Privacy

Persons may browse our website anonymously. Colonial Life tracks which pages of our site are visited and we note users' ID (host) addresses (as all websites do automatically), but this tracking does not gather information about individuals. This tracking allows Colonial to identify current usage patterns in order for us to improve the information we provide.

Colonial Life has the ability to gather specific information from website users only when website users elect to provide information to us.


Customer Inquiries

Customers may address questions regarding privacy issues by writing to:

Customer Service Department

Colonial Life Insurance Company of Texas

P.O. Box 2543

Fort Worth, Texas 76113

Or by telephone at 817-390-2350 or 1-888-227-5119. 


This is only a summary of policies and riders available, and is not a contract. The policy you decide to purchase forms the contract, and will provide complete details on your benefits. In addition, all policies have a "free look period" during which you can cancel the coverage and your premiums will be refunded. For complete details of available coverages, contact one of our representatives.


Insurance products issued by Colonial Life Insurance Company of Texas are not FDIC/NCUA insured. The insurance products are not issued, guaranteed or underwritten by Colonial, Colonial National Mortgage or the FDIC or NCUA. The insurance products may involve investment risk, if appropriate, including potential loss of principal.