A Message from Colonial About Mortgage Payments:

The effect Coronavirus (COVID-19) is having around the country is unprecedented, and we want you to know that we are here to help in any way that we can. Colonial is working diligently to find timely and appropriate solutions for our customers who are most affected by this pandemic. As the situation is changing daily, we are reviewing options for our customers on a case-by-case basis.
If you have questions regarding your mortgage payment, we ask that you contact our Customer Relations Department so they can review your account details to provide assistance. Below is contact information to get in touch with a Customer Service Representative to review your account.
  • If you would like to send a secure message, please visit ServiceHomeLoan.com
  • To speak with a Customer Relations representative, please call 800-937-6002 between 8 a.m. and 5 p.m. CDT. You may also use our automated voice response system to obtain loan information and make payments. 
  • To contact our Loan Counseling Department, please call 800-937-6303 between the hours of 8 a.m. and 5 p.m. CDT. 
Colonial has weather many storms in our 68 years of business and this will be no different. We thank you for your patience as the situation continues to unfold.
*Please note that we may be experiencing high call volumes at this time, and services may be delayed.