Colonial’s Mortgage Servicing Division is responsible for the day-to-day management of your loan account. Unlike numerous other lenders who may sell your loan after closing, Colonial retains servicing on more than 90 percent of the home loans we originate. Colonial is also a mortgage service purchaser, meaning we buy the loan servicing to loans originated by other companies, so while you may not have worked with Colonial to purchase your home, we are happy to help maintain your mortgage account and answer any questions you may have along the way.
As one of the largest mortgage servicers in the country, we know how important it is to be available should you have any questions about your mortgage account, have trouble paying the mortgage due to job loss or financial hardship and to provide additional opportunities, including refinancing and insurance services.
We’re rated five stars by BauerFinancial Inc. as one of the strongest financial institutions in the country, and accredited with an A+ rating from the Better Business Bureau. You can count on Mortgage Services to provide you with the expertise and excellence you have come to expect from your mortgage servicer. ​Colonial is also a multiple recipient of the Fannie Mae STAR™ Performer in General Servicing, which recognizes those who have demonstrated best practices in a number of servicing categories.
Below are some FAQs about Mortgage Servicing
 
What is Mortgage Servicing?
Mortgage Servicing is the day-to-day management of your mortgage account. Your mortgage servicer collects your mortgage payments each month, sends you monthly statements and is who you contact should you have any questions about your current mortgage. If you have an escrow account with your loan, your servicer also collects property taxes and insurance, and ensures those dues are paid at the end of each year.

Why is Retained Servicing Important?
Retained servicing is important because unlike many mortgage companies who may sell your loan servicing rights after closing, Colonial retains that servicing, meaning more times than not, when you lend with us, you stay with us. In fact, loans that are not servicing-retained are often sold multiple times after closing and can cause confusion for the homebuyer.

How do I register my account or contact Colonial’s Mortgage Servicing Division?
  • To register your mortgage account, make a mortgage payment, view mortgage account details or to send a secure message to our Customer Relations team, please visit ServiceHomeLoan.com.
  • To make a payment by phone or to speak with a Customer Relations representative, please call 800-937-6002 between 8 a.m. and 5 p.m. CDT. You may also use our automated voice response system to obtain loan information and make payments.
  • To contact our Loan Counseling Department, please call 800-937-6303 between the hours of 8 a.m. and 5 p.m. CDT.