Colonial Savings, F.A. has again been named a Fannie Mae STAR™ Performer in General Servicing for 2018. Fannie Mae’s Servicer Total Achievement and Rewards™, or STAR™ Program, recognizes those who have demonstrated best practices in a number of servicing categories including a review of relevant people, strategies, processes and applicable metrics.
This award comes on the heels of the launch of Colonial’s Mortgage Services’ new state-of-the-art website that is designed to make it easier than ever for Colonial customers to make a mortgage payment, access FAQs, schedule automatic payments and more.
“We are very proud to again be named a Fannie Mae STAR™ Performer,” said Tim Neer, SVP, Director of Loan Servicing. “Colonial continues to be a top-tier mortgage servicer year after year. Being awarded this distinction helps to solidify the fact that we continue to make positive changes for our customers.”
“Colonial has been a customer-first company since it was founded as Fort Worth Mortgage Corporation in 1952,” said J. David Motley, President. “Colonial has continued to improve the customer experience, embracing the latest technology and other methods to ensure our customers receive the level of service they have come to expect over the last 67 plus years.”
Founded in 1952 as Fort Worth Mortgage Corporation, today Colonial is a national, multi-service financial institution headquartered in Fort Worth, Texas. A federally charted thrift, Colonial is one of the largest servicers of residential mortgage loans in the United States, with a servicing portfolio of $26 Billion. Colonial operates three mortgage origination divisions, Colonial National Mortgage, a leading retail mortgage lender; CU Members Mortgage, which provides mortgage services credit unions nationwide; and Community Bankers Mortgage, which provides mortgage origination and servicing to community banks as well as a network of eight consumer/commercial banks located throughout North Central Texas. It is also affiliated with Colonial Life Insurance Company of Texas, DuBose & Associates Insurance and Colonial Lloyds. The privately held company provides a full array of personal and business financial products and originates approximately $1.5 billion in FHA, VA, Jumbo, conventional, condo and innovative single close construction loans annually.