We know there are all kinds of banking, mortgage and insurance options you can choose from. But Colonial knows which ones are best for you. Here’s what makes us so different and why it adds up to bigger benefits for all our customers.
Relationships. MADE HERE.
Colonial has cultivated a business model that is unlike any other in the financial industry, with service that goes well beyond the ordinary.
We've been around since 1952.
Since our founding by
Chairman Emeritus Jimmy DuBose, we've resisted fads and stuck to our strength: offering good banking, mortgage and insurance products to our customers at fair prices and terms.
We're privately held – by choice.
We don't answer to thousands of stockholders with an appetite for pocketing huge returns on
your money. Being privately held means our focus stays on our customers and not the whims of Wall Street.
Our performance is nationally recognized.
We're rated "Five Stars – Highly Recommended" by Bauer Financial as one of the strongest financial institutions in the country. Plus, we're recognized by Fannie Mae as one of the top mortgage servicers in the nation. The Better Business Bureau has given us an A+ rating.
We retain servicing on 99% of home loans we make.
We don't sell our mortgage servicing to other companies after closing. We collect your payments, manage your escrow accounts for taxes and insurance and maintain the relationship for the long term. Why does retained servicing matter so much? Because you'll always know who holds your home loan and who to call if you have questions or problems.
We may not be splashy, but we're solid.
We don't spend millions of dollars on advertising because we'd have to pass those costs along to you. We rely on referrals from satisfied customers. Your opinion is more valuable than expensive ad campaigns.
See how we compare:
national survey data provided by MortgageSAT
7/1/16 - 12/31/16||
Likelihood to use again||
Likelihood to Recommend||
|There for me||
|Values me as customer||
|Compared to expectations||
|Compared to ideal||
|Knowledge of products||
|Understanding your needs||
| How well you were kept informed ||
|Time from application to approval||91||89|
|Ease of providing documents||92||89|
|Time from application to closing||91||89|
The bottom line.
At Colonial you can bank big, without the big bank attitude. We offer all the financial services you need under one reliable roof, and nothing makes us happier than helping you find the services that fit your life.